During January, my skin was kind of acting up so I wanted to try out some new acne products. Having heard about Proactiv all these years ever since I was 13 made me want to try it once and for all. I went to one of the mall kiosks but saw the prices being a lot higher than I thought, so I went home and placed an order online for $30 for their Proactiv+ line.
Fast forward 3 weeks later, I see a charge on my credit card charge for $41 in addition to the initial $30, so I go on Proactiv to find that apparently I am not enrolled in their subscription service? I emailed customer service requesting a cancellation in their "membership" that I did not sign up for and to cancel the order I DID NOT place. Apparently they put you on a subscription service as soon as you sign up? SO SHADY.
The next day, Proactiv emails me back saying that they have canceled my membership and there is a $107 balance on my account.
WHAT? $107?
If you pay attention to their website, it says their skincare products are 60% off when you have a membership, so by my canceling the membership that I didn't sign up for, I now have to pay $107. Yeah. Right.
There is a valuable lesson to be learned by this, if and when you decide to try Proactiv (which I highly discourage) do NOT use a debit card and tread carefully and read in between the lines.
In conclusion, it is a hassle to get your money back, I would avoid dealing with this company at all costs.
